Booking & Movement Permits Coordinator
Department: Transport

About Flannery Plant Hire

Flannery Plant Hire is one of the UK's leading providers of operated and self-drive plant equipment, supporting major infrastructure and construction projects nationwide. Through investment in people, technology and innovation, we continue to build the workforce of the future.

We are looking for an Permits Coordinator role. This position will play an important part in supporting the smooth running of our day-to-day operations, requiring strong communication, attention to detail and the ability to manage a high volume of work in a fast-paced environment.

The Role

The successful candidate will be responsible for coordinating bookings and managing plant movement orders. You will work closely with internal teams and external stakeholders to ensure information is accurate, requests are actioned promptly and operational requirements are met.

The role require confidence using IT systems and online platforms, excellent organisational skills and the ability to communicate effectively with multiple teams. You will need to be comfortable managing competing priorities, working to deadlines and adapting to changing operational demands.

Key Responsibilities

• Understand plant dimensions, weights and relevant transport requirements to support compliance with Special Types General Order (STGO) regulations.

• Plan and coordinate routes for abnormal loads, ensuring movements comply with applicable regulations and the requirements of relevant highway authorities.

• Apply for, amend, renew and manage permits in line with route restrictions, regulatory requirements and local authority rules.

• Maintain and update approximately 1,500 permits each month for regular site movements, including major infrastructure projects such as HS2, as well as depot transfers.

• Monitor and organise the abnormal loads inbox, which receives a high volume of daily emails, ensuring requests are prioritised, recorded and actioned appropriately.

• Respond to incoming requests and identify urgent or time-sensitive requirements.

• Communicate closely with the Hire Desk and Transport teams to coordinate plant movements and resolve queries.

• Maintain accurate records of permits, routes, movement requests and associated documentation.

• Ensure relevant information is shared promptly with the appropriate teams to support safe and efficient transport planning.

• Adapt to increasing workloads and additional responsibilities as operational requirements develop.

• Monitor hire boards and the Syrinx system to ensure all plant deliveries and collections are booked accurately and in a timely manner.

• Coordinate bookings to meet the operational requirements of the Hire Desk and Transport teams.

• Use online booking systems and customer databases to arrange deliveries and collections.

• Communicate with customers via email and other appropriate channels to confirm bookings, obtain information and resolve queries.

• Maintain accurate and up-to-date booking records, ensuring changes and amendments are reflected across relevant systems.

• Liaise with internal teams to manage scheduling requirements, avoid booking conflicts and support efficient transport planning.

• Monitor outstanding bookings and follow up on requests to ensure they are completed within required timescales.

• Identify and resolve discrepancies or scheduling issues, escalating where necessary.

Skills & Experience

We are looking for someone who can demonstrate the following:

• IT proficiency: A good understanding of IT systems, with the confidence and ability to learn new software, online platforms and databases quickly.

• Communication: Strong written and verbal communication skills, with the confidence to liaise professionally with different internal teams, customers and external stakeholders.

• Organisation: Excellent organisational skills and the ability to manage a high volume of requests, maintain accurate records and meet deadlines.

• Attention to detail: A methodical approach to work, ensuring bookings, permits and operational information are accurate and up to date.

• Prioritisation: The ability to manage competing demands, identify urgent requests and remain effective in a busy operational environment.

• Problem-solving: A practical and proactive approach to resolving queries, identifying issues and finding appropriate solutions.

• Teamwork: The ability to build positive working relationships and collaborate effectively across departments.

• Adaptability: A willingness to learn, respond to changing priorities and take on additional responsibilities as required.

Previous experience in transport coordination, logistics, plant hire, bookings, scheduling or administration would be advantageous. However, we are particularly interested in candidates with the right attitude, transferable skills and willingness to learn.

What We Offer:

• Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.

• Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.

• Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.

• Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.

• Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.

• Modern Equipment: Work with the best and latest plant and machinery in the industry.

• Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.

• Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.

Equal Opportunities

At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams. We call it "Empowering Everyone."