Parts & Service Controller

Warrington

Service Desk

The Parts & Service Controller is responsible for the effective control of OEM callouts to machine breakdowns, warranty claims and the ordering of plant parts and materials. The role plays a key part in cost control, compliance, and maintaining strong supplier relationships.

Key Responsibilities

• Manage the ordering, receipt, storage, and issuing of plant and machinery parts

• Ensure critical parts availability to minimise equipment downtime

• Liaise with workshop engineers to identify parts requirements

• Source parts from approved suppliers, negotiating pricing and lead times where appropriate

• Raise purchase orders and match delivery notes and invoices

• Identify warranty-eligible repairs and components

• Prepare, submit, and track warranty claims with OEM’s and suppliers

• Monitor warranty breakdowns

• Report on rejected or disputed claims

• Maintain clear documentation for audit and cost control purposes

• Support fleet cost reporting by tracking parts usage and warranty recoveries

• Build strong working relationships with suppliers, manufacturers, and internal teams

Skills & Experience Required

Essential

• Strong organisational and administrative skills

• Good IT skills.

• Ability to work in a high-pressure environment managing multiple priorities

• Strong communication skills and attention to detail

• Experience using ERP/Fleet/Parts systems

Desirable

• Previous experience as a Parts and/or Service Controller.

• Experience within plant hire, construction, HGV, or heavy equipment industries

• Knowledge of breakdown reporting processes.

• Understanding of mechanical or plant equipment terminology.

Why Join Flannery

• Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.

• Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.

• Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.

• Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.

• Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.

• Modern Equipment: Work with the best and latest plant and machinery in the industry.

• Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.

• Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.

At Flannery Plant Hire, we value diversity and are an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, age, marital status, or disability.