Parts & Service Coordinator
Parts & Service co-ordinator
Irlam – Manchester
Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.
We are seeking a highly organised and detail-oriented individual to join our team as a Service Administrator. The successful candidate will be responsible for supporting the effective operation of our service and maintenance department in our Irlam depot by coordinating service requests and providing support to ensure efficient service delivery.
What your role will entail:
As a Service Administrator you will act as the first port of contact for service queries. Liaising closely with colleagues within the service dept.
An understanding and knowledge of service in particular in Plant hire or similar would be an advantage. You may also be required to assist with any other tasks within the service department from time to time.
Duties Include:
- Liaising with external suppliers to arrange and complete breakdowns
- Liaising with Engineers to ensure correct stock on van
- Facilitate road and workshop engineers in organising parts
- Attend to customer queries and provide job updates
- Update internal job sheets with dealer attendance records and job sheets
- Update internal spreadsheets with job information and ETA’s
- Review and close completed jobs within a reasonable timeframe
- Ensure all personal data is collected, stored, and processed in line with the Data Protection Act (DPA), General Data Protection Regulation (GDPR) and Company Policies
- Undertake duties in accordance with the Company's policies and procedures
- Lead by example and ensure all company procedures and standards are met
- Any other ad-hoc duties as required
What We Offer:
- Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
- Generous Leave: Enjoy 23 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
- Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
- Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
- Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
- Modern Equipment: Work with the best and latest plant and machinery in the industry.
- Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
- Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.
- Department
- Service
- Locations
- Manchester
About Flannery Plant Hire
Flannery Plant Hire is the UK's biggest plant hire company, operating for over fifty years from a network of ten depots in Aberdeen, Northumberland, Dublin, Manchester, Birmingham, Bicester, Newport, Leighton Buzzard, Great Yarmouth and, of course, our purpose-built Head Office depot next to Wembley Stadium.
Our fleet of over 5000 machines includes the UK's largest offering of hybrid and electric plant. We're able to provide excavators, articulate dump trucks (ADTs), telehandlers, tractors, bowsers, rollers, motor graders, loaders and more.
Parts & Service Coordinator
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